Our workplace landscape is in a period of unprecedented fluidity. It is extraordinary to contemplate that working from home is about to be the new normal, at least until the rapid spread of COVID-19 is contained. This new normal brings with it enormous opportunity: not only to maximise your productivity, create new products, and experiment with the non-commute but also to focus on those tasks which typically lie dormant on your to-do list…you know, the ones you never seem to have time for. Inside Small Business recently shared 6 of my tips for working from home during Covid19. Here is Tip 1:
1. Process development
Are you the font of all knowledge in your team? Work from home to get all of that information out of your head and onto paper. Removing yourself as the one reference point for how key processes flow will save you a lot of time in the future.
Here’s how:
- Identify tasks that are both key and repeatable – for example: customer service; invoicing; complaints management; decision making.
- Document how each process flows.
- Keep it simple.
- Educate your team on each process.
- Don’t set and forget – review your processes every six months and engage with your team to identify additional efficiencies.
Read the full article here: Inside Small Business
